FAQs

Frequently Asked Questions

Answers to the most common things customers ask.

Are your products handmade?

Yes. Every batch is handmade in Yorkshire in small runs for freshness.

Do you test on animals?

No. Our products are cruelty‑free.

Are your soaps and shampoos suitable for sensitive skin?

We keep formulas simple and free from harsh sulfates and parabens. Always patch test first.

How long will delivery take?

UK Standard 2–4 working days; UK Express 1–2 working days.

Can I return an item?

Unopened items can be returned within 30 days. Contact us for help.